Refund Policy
Return Policy:
Jinkies does NOT accept returns of any edible products. All return/refund requests must be made to our Customer Care department within 10 business days of receipt of your order (determined by FedEx tracking) AND must be authorized by customer service in advance. To protect our customers’ health and safety, Jinkies accepts returns of non-edible items that have not been worn or used (apparel, accessories, etc.). Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition at their expense. A 10% restocking fee will be applied to returns of non-edible products. A 20% restocking fee and the shipping charges to and from our warehouse will be applied to candy received back at our warehouse due to undeliverable addresses or customer refusal of packages. Please send your pre-approved returns to the following address closest to your address:
Refusal of Package:
If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment along with a 20% restocking fee.
Incorrect Shipping Address:
If the customer provides the wrong address when placing an order, the following shall apply:
- If the order is returned to Jinkiesco in good condition: Customer will be responsible for the full cost of shipping as well as a twenty percent (20%) restocking fee.
- If the package is en route and the customer requests a shipment intercept/address correction: Customer will be charged $17.20 per package/box (this cost is a direct fee from our delivery service provider).
Incorrectly Ordered Items:
In order for credit to be received for incorrectly ordered items, the product must be returned, at purchaser’s expense, to our return address listed above, and must be in the same condition as it was received.
Merchandise must be returned, at purchaser's expense, in the same condition as it was received and it is up to the purchaser to choose a return delivery method that best suits their needs.
Please note that on orders caused by customer error, we are unable to issue credit for shipping in either direction.
Hot Weather Issues:
As stated on our FAQ page, Jinkiesco cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance.
Special Orders
No returns on special order products.
Missing Items
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by FedEx tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.
Orders With Incorrect Merchandise
In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased. For instance, if the incorrect merchandise was shipped via FedEx Ground, it will be shipped at the same service level.
We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit accordingly. Please note that we are unable to issue credit for any product in which the factory seal is no longer intact.
Please note that in order for credit to be issued, notification of order discrepancies must be made within two (2) business days of receipt as determined by FedEx tracking.